FAQ

Have questions about Aulisa Medical’s FDA-cleared monitoring systems? Below are answers to common questions from parents, caregivers, and healthcare providers.

Product Basics

1. What is the Aulisa Guardian Angel® system?

Aulisa Guardian Angel® is an FDA-cleared wearable vital signs monitoring solution designed to help caregivers and healthcare teams continuously monitor key patient information in real time.

Depending on the product configuration, Aulisa systems may support local monitoring, remote monitoring, video monitoring, and centralized multiple-patient monitoring.

2. What vital signs does Aulisa monitor?

Aulisa Guardian Angel® systems are designed to monitor oxygen saturation and pulse rate. Certain Aulisa systems may also support body temperature monitoring, depending on the product configuration.

Customers should review the specific product information to confirm which monitoring features are included with their system.

3. Who can use Aulisa Medical products?

Aulisa offers monitoring solutions for infants, children, and adults. The appropriate product depends on the user’s age, monitoring needs, and care setting.

4. Is Aulisa FDA-cleared?

Yes. Aulisa Medical’s Guardian Angel® systems are FDA-cleared medical devices.

5. Is Aulisa the same as a regular baby monitor or smartwatch?

No. Aulisa is a medical-grade monitoring system designed to track vital signs, not just audio, video, movement, or general wellness data.

6. How does Aulisa differ from a traditional pulse oximeter?

Traditional pulse oximeters are commonly used to check or monitor one patient at the bedside. Aulisa offers wearable monitoring solutions that may provide continuous visibility and, depending on the system, centralized monitoring across multiple patients.

For facilities monitoring more than one patient or resident, Aulisa’s centralized monitoring options can help improve workflow compared with checking each patient separately at the bedside.

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Monitoring and Alerts

7. Does Aulisa monitor continuously?

Yes. Aulisa systems are designed for continuous vital sign monitoring, giving caregivers and healthcare teams greater visibility into changes over time.

8. Does the system provide real-time alerts?

Yes. The system provides visual and audible alerts when monitored vital signs fall outside preset limits.

9. Can I customize the alarm limits?

Yes. Caregivers or clinical teams can set customized limits for monitored vital signs based on the user’s needs and guidance from a healthcare provider.

10. Will the system notify me if the sensor comes off?

The system is designed to alert caregivers when monitoring is interrupted, such as when the sensor is not properly positioned.

11. Can multiple caregivers monitor the same person?

Yes. Depending on the system setup, multiple caregivers may be able to access monitoring information through the compatible app or monitoring interface.

12. Can one caregiver monitor multiple patients or residents?

Yes. With centralized monitoring, staff can view multiple patients or residents from one location. This can help care teams prioritize attention and respond more efficiently when changes are observed.

Facilities should always follow their own clinical protocols, staffing requirements, and patient monitoring policies.

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Connectivity and Use

13. Does Aulisa require Wi-Fi?

Some systems use local Bluetooth monitoring, while remote monitoring systems require Wi-Fi connectivity through the Gateway.

14. What is the difference between local and remote monitoring?

Local monitoring is designed for nearby use. Remote monitoring allows caregivers or authorized users to view information from another location when the system is connected properly.

15. Can I view the data on my phone?

Yes. Aulisa systems are designed to display monitoring information through compatible smartphone or Gateway apps, depending on the product.

16. Does Aulisa work with iPhone and Android?

Aulisa apps are available for compatible iOS and Android devices.

17. Can the system be used while sleeping?

Yes. Aulisa systems are commonly used for continuous monitoring during rest or sleep, as long as the sensor is properly placed and the device is used according to instructions.

18. Can providers monitor patients from different areas of the clinic or facility?

Depending on the system configuration, authorized users may be able to access monitoring information through approved connected devices. This can help clinicians maintain visibility while moving through the clinic, recovery area, or care environment.

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Centralized Multiple Patient Monitoring

19. What is centralized monitoring?

Centralized monitoring allows healthcare staff to view monitoring information for multiple patients or residents from one central station or approved connected device.

This can help teams improve visibility across a care area, especially when patients are located in different rooms, recovery bays, or resident spaces.

20. What is CMPM?

CMPM stands for Centralized Multiple Patient Monitoring. Aulisa’s CMPM solution is designed to allow clinicians to monitor multiple patients from a centralized station.

This can be useful for facilities that need to observe several patients or residents at the same time.

21. How many patients can be monitored at once?

The number of patients that can be monitored depends on the specific Aulisa system and configuration being used. Facilities should contact Aulisa to discuss their workflow and determine the right setup.

22. Is centralized monitoring useful for recovery rooms?

Yes. Centralized monitoring can be helpful in recovery rooms where several patients may need observation at the same time. It allows staff to view patient information from one location and may help streamline recovery area workflow.

23. Is centralized monitoring useful for skilled nursing facilities?

Yes. Centralized monitoring can help skilled nursing facilities maintain visibility across multiple residents. This may be useful when staff need to prioritize attention across rooms or care areas.

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Oral Surgery Clinics

24. How can Aulisa support oral surgery recovery workflows?

Aulisa can help oral surgery teams monitor recovering patients with greater visibility during the post-procedure period.

For clinics with multiple recovery chairs or rooms, centralized monitoring can help staff observe more than one patient from a central location. This may be especially useful when staff are moving between treatment rooms, recovery areas, and patient discharge workflows.

25. Can multiple recovering patients be monitored simultaneously?

Yes. Aulisa’s CMPM system allows clinicians to view multiple patients from a centralized station. This can support recovery room visibility and help streamline workflow in oral surgery clinics.

26. Why would an oral surgery clinic choose Aulisa instead of individual bedside monitors?

For clinics monitoring several recovering patients, centralized visibility can be more efficient than relying only on separate bedside checks.

Aulisa’s centralized monitoring options allow staff to view multiple patients at the same time, helping support workflow and patient observation.

27. Do oral surgery providers currently use Aulisa?

Yes. Aulisa has been used in oral surgery settings. Dr. Adam Fagin, DMD, MD, owner of Peninsula Oral & Facial Surgery, shared that Aulisa helped his clinic find a simple, reliable, and cost-effective solution for remote pulse oximetry monitoring. He noted that the system allows his team to monitor recovering patients from a single screen available on any web browser throughout the office, and that it has integrated seamlessly into their clinic workflow.

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Skilled Nursing, Post-Acute Care, and Rehabilitation

28. How can Aulisa help skilled nursing facilities?

Aulisa can help skilled nursing facilities improve visibility across residents by supporting wearable and centralized monitoring workflows.

This may help staff observe changes more efficiently and prioritize attention when needed. Aulisa can be especially relevant for facilities managing staffing challenges, high resident volume, or patients who require closer observation.

29. How can Aulisa support facilities experiencing staffing challenges?

Aulisa provides centralized visibility across multiple residents, which may help staff prioritize attention and respond more efficiently to changes.

Aulisa does not replace staffing needs or direct patient care, but it may help improve workflow and situational awareness.

30. Can Aulisa help reduce the need for repeated bedside checks?

Aulisa may help staff maintain visibility across patients or residents from a centralized location. This can support workflow efficiency, especially when staff are responsible for monitoring multiple individuals.

Facilities should continue following their internal care protocols and required patient assessment procedures.

31. Can Aulisa be used in post-acute care or rehabilitation settings?

Yes. Aulisa solutions may be useful in post-acute care and rehabilitation settings where care teams need visibility into patient monitoring information.

The best system depends on the facility’s needs, patient population, and monitoring workflow.

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Home Monitoring and Caregiver Use

32. Can Aulisa be used at home?

Yes. Certain Aulisa Guardian Angel® systems are designed for home monitoring use.

These systems can help parents and caregivers view monitoring information while caring for an infant, child, or adult at home. Customers should review the specific product details to confirm whether a system is intended for home use, facility use, or both.

33. Is Aulisa intended to replace a caregiver?

No. Aulisa is not a substitute for caregiver attention, clinical judgment, or emergency response. It is designed to provide additional monitoring visibility.

Parents, caregivers, and healthcare providers should always follow product instructions and seek medical attention when needed.

34. Which Aulisa product is right for home use?

The right product depends on the person being monitored, the care environment, and whether local or remote monitoring is needed.

Customers should review the product page or contact Aulisa for help selecting the appropriate system.

35. Should I ask my doctor before using Aulisa?

Yes, especially if the person being monitored has a medical condition, history of breathing concerns, heart concerns, or other health needs.

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Safety and Accuracy

36. How accurate is the system?

Aulisa systems are FDA-cleared and designed to meet applicable performance standards for their intended use. Proper sensor placement is important for accurate readings.

37. What can affect readings?

Movement, poor sensor placement, low battery, loose contact, or environmental factors may affect readings. Repositioning the sensor often helps restore proper monitoring.

38. What should I do if I am getting low or unusual readings?

First, check sensor placement, connection, and battery level. If the reading remains concerning or the person shows symptoms, contact a healthcare provider or emergency services.

39. Is Aulisa a substitute for medical care?

No. Aulisa is a monitoring tool and should not replace medical advice, diagnosis, emergency care, clinical judgment, or direct patient care.

Contact a healthcare provider or emergency services if there is a concern.

40. Can Aulisa prevent medical emergencies?

Aulisa is designed to provide visibility into vital signs and alert caregivers to changes. It does not prevent medical events or guarantee outcomes.

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Gateway Setup and Connectivity

41. What is the Gateway?

The Gateway is part of the Aulisa system that helps connect monitoring devices to the appropriate system network or monitoring platform, depending on the product configuration.

Correct Gateway setup is important for the system to function properly.

42. Why is Gateway setup important?

Gateway setup affects the connection between the monitoring device and the system. If the Gateway is not configured correctly, monitoring information may not display as expected.

Because Gateway setup is one of the most common support questions, users should carefully follow the product-specific setup instructions and training videos.

43. Where can I find Gateway setup instructions?

Gateway setup instructions are available in the product Quick Start Guide and training video library.

44. What should I do if my Gateway is not connecting?

First, confirm that the Gateway is powered on and connected according to the product instructions. Then check that the Wi-Fi or network connection is active and that the system is configured correctly.

If the issue continues, review the Gateway setup video and product Quick Start Guide, or contact Aulisa support for help.

45. What should I do if the device is not communicating with the Gateway?

Check that the device is powered on, the Gateway is powered on, the device and Gateway are within the recommended range, the network connection is working, and the system has been configured according to the setup guide.

If the issue continues, review the troubleshooting video or contact Aulisa support.

46. Can Aulisa provide support with Gateway setup?

Yes. Aulisa can provide setup support and troubleshooting guidance. Customers should review the Quick Start Guide and training videos first, then contact Aulisa support if additional help is needed.

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Product Setup, Quick Start Guides, and Training Videos

47. Is the system easy to set up?

Yes. Aulisa systems are designed for caregiver-friendly setup, with instructions and support resources available to help users get started.

48. Where can I find product setup instructions?

Product setup instructions are available in the Quick Start Guide for each Aulisa product, including guides for adult, infant, remote, local, and CMPM monitoring systems, as well as the Gateway setup guide.

49. Are training videos available?

Yes. Aulisa provides product training videos to help customers understand setup, configuration, and troubleshooting. Please email us at information@aulisa.com for more information.

50. How do I place the sensor correctly?

The sensor should be placed according to the product instructions. Proper placement is important for consistent readings and reliable monitoring.

51. How long does the battery last?

Battery life depends on the device, usage, and settings. Users should follow the product instructions for charging and maintenance.

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Implementation and Support

52. How does a facility get started with Aulisa?

Aulisa can help facilities identify the right product configuration based on their care setting, patient population, and monitoring workflow.

The general process may include understanding the facility’s monitoring needs, choosing the appropriate Aulisa system, reviewing setup requirements, training staff, setting up devices and Gateway configuration, and testing the workflow before routine use.

53. Does Aulisa provide onboarding support?

Yes. Aulisa can support customers with onboarding resources, product documentation, training videos, and troubleshooting guidance.

Facilities should contact Aulisa to discuss their specific setup and training needs.

54. Can Aulisa support staff training?

Yes. Aulisa provides training resources that can help staff understand system setup, use, and troubleshooting. These may include Quick Start Guides, training videos, and support materials.

55. Who should I contact for help?

For product setup, troubleshooting, or workflow questions, contact Aulisa support. For healthcare facility, sales inquiries or to request a customized demo and quote for your facility, contact us at: